INTERNATIONAL DELIVERIES WITH DHL EXPRESS IN 1-8 DAYS
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Shipping policy


DELIVERY POLICY

Products ordered via the website www.dianmardecor.com are delivered through our partner courier companies, depending on the destination area, as follows:

  • Fan Courier or Sameday – for orders delivered within the territory of Romania;

  • Sameday – for orders delivered in Bulgaria and Hungary;

  • DHL or DPD – for international deliveries to countries other than Romania, Bulgaria, and Hungary.

All products listed on the website as “in stock” benefit from immediate dispatch. For personalized products or items available exclusively on a pre-order basis, the estimated delivery timeframe will be individually communicated to the customer by email or telephone after the order has been placed.

ESTIMATED DELIVERY TIMEFRAMES

  1. Romania – Delivery is generally made within 1–3 business days from order confirmation.

  2. Bulgaria and Hungary – Delivery is generally made within 1–5 business days from order confirmation.

  3. Other international destinations – Estimated delivery is within 1–8 business days from order confirmation.

Any delays occurring after the parcel has been handed over to the courier service shall not be attributable to the Company, as the Company no longer exercises control over the delivery process at that point.

DELIVERY FEES

Standard delivery fees apply depending on the delivery area:

  1. For deliveries within Romania, a delivery fee of 19.99 RON shall apply for orders value bellow 250 RON. This fee will be added at checkout. Delivery is FREE for all orders over 250 RON.

  2. For deliveries within Bulgaria, a delivery fee of 6.99 EUR shall apply.

  3. For deliveries within Hungary, a delivery fee of 3300 HUF shall apply.

  4. For deliveries outside Romania, Bulgaria, and Hungary, the delivery fee shall be calculated at check out based on the destination zone.

COMPLETION OF DELIVERY

A shipment shall be considered delivered once it is received and electronically signed by the recipient or by a person who can reasonably be deemed authorized to accept the shipment. This may include a person present at the delivery address or someone who declares and confirms that they are entitled to receive the parcel on behalf of the recipient.

FAILURE TO COMPLETE DELIVERY

In cases where delivery cannot be successfully completed due to reasons beyond the control of the Company or the courier service provider, the following procedures shall apply: the courier will attempt contact and notify the recipient to reschedule. If unavailable, the parcel may be held for up to 5 business days. After two failed attempts, the shipment will be returned, and round-trip costs may apply. In COD orders, non-payment is treated as a refusal.

The Company reserves the right to temporarily or permanently suspend the customer’s account in the event of repeated and unjustified refusals to accept delivery, pursuant to the article "Suspension of Customer Account."

PRODUCT AVAILABILITY AND REFUNDS

The Company reserves the right not to fulfill orders for products that, at the time of processing, are found to be out of stock due to various reasons. In such cases, the customer shall be notified by email as soon as possible regarding the unavailability of the ordered products.

a) Payments by credit/debit card:

  • Notification sent within 5 business days of identifying unavailability.

  • Refund to the original card within 3 business days after notification.

  • If card refund fails, customer must provide a valid IBAN.

  • For partial unavailability, only the unavailable items will be refunded.

  • If the entire order is unavailable, full refund including delivery will be issued.

b) Cash-on-delivery (COD) payments:

  • Notification within 5 business days.

  • For partial orders, the updated amount will be communicated.

  • If the product is the only item, the order is cancelled entirely.

c) Order modification or cancellation:

  • Customers may request changes before processing begins.

  • Requests are valid only if the order hasn't been prepared or dispatched.

  • Once processing has started, modifications are no longer accepted, except in cases of unavailability or failed delivery.

The Company reserves the right to take any necessary measures to protect its legitimate rights and interests, as well as those of its clients, in the event of exceptional situations that may affect the delivery process.

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